Lionel

fessional Profile:
I am young professional who is currently pursuing my passion in the field of customer service. I am a fast
learner who loves to take on new challenges. Moreover, I am eager to acquire practical experience.
Working with event management, I learned that I am able to work under minimum supervision. I made
use of my team work abilities as our independent work needed to flow and fit with the work of my
colleagues and the requests of our clients. I have also developed my communication and customer service
skills in the past. I know how to handle and resolve customer complaints and how to do that little
something extra, which makes a customer return. Still, I am a good listener and I know there is always a
lot to learn in a new work place. I am bilingual and I am used to working with people from different
backgrounds. I am ready to work hard and with good advice, monitoring and supervision, I am certain
that I can become a valuable asset in any enterprise. Given the chance, I am willing to relocate in order to
pursuit my dream. You will gain some with an innovative and creative mindset who can make his ideas
reality

Availability: Immediately

Willing to travel: 4 miles

Experience: I am in charge of supporting our Claims Assistance teams through building
relationships with medical provider in Africa region to expand the medical provider network of GBG, Inc.
by contracting with Provider to secure direct-billing agreements. I also have other duties and projects
assigned by Managements to support the company such as sending out correspondence, outbound
provider call projects, and reviewing claims report to plan appropriate service agreement.
Major Achievements: I have improved my negotiation skills and I have been able to sign direct-billing
provider in South Africa, Ghana, Kenya, Rwanda, Senegal, Nigeria, Burkina Faso, Cameroon and I am
still reaching other provider.