Dougie

Ethics Business - Craig
A sincere passion for service excellence and an uncompromising business approach adopted from
the +27 years of practical experience, this gained in the automotive industry, both wholesale and
retail, from entry level in the Service/Parts Department to senior executive, from the shop floor to
the boardroom at decision-making level.
My personal and business beliefs remain: honesty, integrity and never compromise standards or
conditions. People values and growth of the team are critical: YOU are after all only as powerful as
the weakest link in the human chain in your business model.
The adoption and philosophy of brutal honesty and team development, turning every negative
situation, learning from it and enabling growth, enabling TEAM growth, ultimately business and
individual success.
Earn respect, never demanded it, this is the only key factor. Lead by example and never surrender.
Commitment, Discipline and Respect, 3 attributes that will carry you through life, both personally
and in business.
Focus on the business core values, the vision, the objectives and industry KPI’s: these will realise
positive results.
Applied best practices as learnt over the years, appreciation of cultural demands and executing
human rights amicably have to realise positives and mutual career satisfaction.
Staff retention and CUSTOMER satisfaction to ensure business survival. Measure the cost of lost
retention and more so the cost of increasing retention again. The key is to ensure happy customers
at all times as these remain loyal.
Interpretation of the team, Warriors, Workers, Whiners & Weasels - Run with the PRIDE of Warriors
& Workers, Convert the Whiners and Discard the Weasels as they add little or no value and in effect
result in a negative environment in the business profile.
I believe that Leadership is not a position or a title, it is action and example and failure is just
unfinished success .

Availability: Immediate

Willing to travel: 10 miles

Experience: 28 Years Automotive, Business owner, Customer Orientation andFicus